.ticket-summary { display:grid; grid-template-columns:repeat(4,minmax(0,1fr)); gap:16px; margin-bottom:24px; }
/* Inbox surfaces use shared identity tokens with compact density. */
.tickets-workspace { --header-height:56px; --sidebar-width:216px; --radius-md:6px; --radius-sm:4px; font-size:14px; }
.tickets-workspace .app-header { min-height:56px; }
.tickets-workspace .app-main { padding:22px 24px; max-width:none; min-width:0; }
.tickets-workspace .app-sidebar { overflow-y:auto; }
.queue-nav a { display:flex; justify-content:space-between; gap:10px; min-height:38px; padding:8px 12px; }
.queue-nav small { font-variant-numeric:tabular-nums; color:inherit; }
.queue-nav .nav-label { margin-top:18px; }
.mobile-nav .queue-nav { display:none; }
.inbox-heading { display:flex; justify-content:space-between; align-items:center; margin-bottom:18px; }
.inbox-heading h1 { margin:0; font-size:25px; }
.inbox-heading .eyebrow { margin:0 0 5px; }
.inbox-filter { display:grid; grid-template-columns:2fr repeat(4,minmax(110px,1fr)) auto; gap:10px; align-items:end; margin-bottom:16px; }
.inbox-filter .field { margin:0; }
.inbox-filter label { font-size:12px; }
.inbox-filter input,.inbox-filter select { min-height:40px; padding:8px; }
.inbox-more { grid-column:1/-1; }
.inbox-more summary,.mobile-queues summary { cursor:pointer; padding:10px 0; color:var(--teal-700); }
.inbox-more .ticket-grid { max-width:800px; margin-bottom:12px; }
.inbox-list { background:var(--surface); border:1px solid var(--line); border-radius:6px; }
.inbox-row { padding:15px 18px; display:grid; grid-template-columns:minmax(0,1fr) 220px; gap:20px; border-bottom:1px solid var(--line); }
.inbox-row:last-child { border:0; }
.inbox-row:hover { background:var(--teal-50); }
.inbox-subject { color:var(--ink-950); text-decoration:none; font-size:16px; font-weight:650; display:inline-block; padding:4px 0; }
.inbox-preview { margin:3px 0 7px; color:var(--ink-600); display:-webkit-box; -webkit-line-clamp:1; -webkit-box-orient:vertical; overflow:hidden; overflow-wrap:anywhere; }
.inbox-row-main small { color:var(--ink-600); overflow-wrap:anywhere; }
.inbox-tags { display:flex; gap:9px; flex-wrap:wrap; align-items:center; margin-top:10px; font-size:12px; }
.inbox-tags .status { font-size:12px; padding:3px 8px; }
.inbox-row-meta { display:flex; flex-direction:column; align-items:flex-end; justify-content:center; gap:7px; font-size:12px; color:var(--ink-600); }
.cutoff-tag { font-size:12px; background:var(--amber-100); padding:3px 7px; border-radius:3px; margin-left:5px; }
.full-detail-link { font-size:12px; color:var(--teal-700); padding:5px 0; }
.inbox-empty { padding:50px 25px; text-align:center; }
.mobile-queues { display:none; }
.ticket-preview { position:fixed; inset:0; margin:0 0 0 auto; width:min(1080px,94vw); max-width:100vw; height:100dvh; max-height:100dvh; border:0; padding:0; background:var(--canvas); color:var(--ink-950); box-shadow:var(--shadow-md); }
.ticket-preview::backdrop { background:rgba(7,43,53,.28); }
.preview-toolbar { display:flex; align-items:center; justify-content:space-between; background:var(--surface); padding:12px 20px; border-bottom:1px solid var(--line); position:sticky; top:0; z-index:2; }
[data-preview-content] { padding:22px; }
.conversation-heading h1 { font-size:24px; margin:6px 0 12px; overflow-wrap:anywhere; }
.conversation-heading .eyebrow { margin:0; }
.conversation-workspace { display:grid; grid-template-columns:minmax(0,1.8fr) minmax(250px,1fr); gap:20px; align-items:start; margin-top:20px; }
.conversation-main { background:var(--surface); border:1px solid var(--line); border-radius:6px; padding:20px; min-width:0; }
.conversation-main h2 { font-size:17px; margin:0 0 14px; }
.conversation-main .ticket-timeline>li { padding:14px 12px; }
.conversation-side { min-width:0; }
.conversation-side .section-card { padding:16px; margin-bottom:16px; }
.conversation-side h2 { font-size:16px; }
.conversation-side .ticket-data { grid-template-columns:1fr; gap:10px; }
.conversation-side input,.conversation-side select,.conversation-side textarea { max-width:100%; min-width:0; }
.conversation-side button { width:100%; margin-top:6px; }
.reply-composer { border-top:1px solid var(--line); padding-top:18px; scroll-margin-top:70px; }
.composer-tabs { display:flex; gap:6px; border-bottom:1px solid var(--line); padding-bottom:8px; }
.composer-tabs button { background:transparent; border:1px solid var(--line); padding:10px 14px; border-radius:4px; color:var(--ink-800); cursor:pointer; }
.composer-tabs [aria-pressed=true] { background:var(--teal-100); border-color:var(--teal-600); color:var(--teal-700); }
.note-composer { background:var(--amber-100); padding:12px; border-radius:4px; }
.delivery-state { color:var(--ink-600); font-size:12px; }
.booking-header { display:flex; align-items:center; justify-content:space-between; gap:20px; padding:12px max(20px,calc((100vw - 1100px)/2)); background:var(--navy-900); color:white; }
.booking-header a { color:white; }
.booking-brand { display:flex; align-items:center; gap:12px; text-decoration:none; font-weight:650; }
.booking-brand small { display:block; font-weight:400; opacity:.8; }
.booking-brand img { object-fit:contain; }
.booking-main { max-width:1100px; padding:32px 24px; margin:auto; }
.booking-main .ticket-form { max-width:none; }
.booking-footer { text-align:center; padding:20px; color:var(--ink-600); font-size:12px; }
.booking-result { max-width:620px; margin:40px auto; }
.booking-number { font-size:22px; font-weight:650; letter-spacing:.5px; }
.case-columns { display:grid; grid-template-columns:minmax(0,1.65fr) minmax(280px,1fr); gap:24px; align-items:start; }
.case-columns .section-card { margin-bottom:20px; }
.case-columns .ticket-data { grid-template-columns:1fr; }
.draft-clear { background:none; border:0; color:var(--teal-700); text-decoration:underline; padding:8px 0; cursor:pointer; }
.field-error,.ticket-errors { color:var(--red-700); }
[aria-invalid=true] { border-color:var(--red-700); }
.tickets-workspace :focus-visible,.booking-public :focus-visible { outline:3px solid var(--teal-600); outline-offset:3px; }
@media(max-width:1250px) { .inbox-filter { grid-template-columns:repeat(3,minmax(0,1fr)); } .inbox-search { grid-column:span 2; } }
@media(max-width:900px) { .tickets-workspace .app-main { padding:20px 16px; } .mobile-queues { display:block; margin-bottom:10px; } .mobile-queues .queue-nav { display:grid; grid-template-columns:1fr 1fr; } .mobile-queues .nav-label { grid-column:1/-1; } .conversation-workspace,.case-columns { grid-template-columns:1fr; } .conversation-side .ticket-data { grid-template-columns:repeat(2,minmax(0,1fr)); } .ticket-preview { width:100vw; } }
@media(max-width:600px) { .inbox-filter { grid-template-columns:1fr 1fr; } .inbox-search { grid-column:1/-1; } .inbox-row { grid-template-columns:1fr; gap:10px; padding:14px; } .inbox-row-meta { align-items:flex-start; flex-direction:row; flex-wrap:wrap; justify-content:flex-start; } .inbox-row-meta time { flex-basis:100%; } .booking-header { padding:12px 16px; align-items:flex-start; } .booking-header>a:last-child { font-size:13px; max-width:100px; } .booking-brand { gap:7px; font-size:13px; } .booking-brand img { width:40px; height:40px; } .booking-main { padding:22px 16px; } .booking-main h1 { font-size:25px; } .booking-result { margin:20px 0; } .conversation-side .ticket-data { grid-template-columns:1fr; } [data-preview-content] { padding:14px; } .conversation-main { padding:14px; } .ticket-preview button { min-height:44px; } .tickets-workspace .topbar-password,.tickets-workspace .user-copy,.tickets-workspace .role-badge { display:none; } .conversation-heading h1 { font-size:22px; } }
.ticket-summary a { display:grid; gap:8px; text-decoration:none; color:var(--ink-800); margin:0; }
.ticket-summary strong { font-size:32px; color:var(--navy-900); }
.ticket-grid { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:16px; }
.ticket-grid .full { grid-column:1/-1; }
.ticket-form { max-width:1000px; }
.page-actions { display:flex; align-items:center; flex-wrap:wrap; gap:10px; margin-top:16px; }
.ticket-table { min-width:920px; table-layout:fixed; }
.ticket-table th, .ticket-table td { white-space:normal; overflow-wrap:anywhere; vertical-align:top; padding:12px; }
.ticket-table th:first-child { width:22%; }
.ticket-table .status { white-space:normal; }
.ticket-filter + .table-card { margin-top:20px; }
.app-main > .section-card + .section-card { margin-top:20px; }
.ticket-form .form-card { margin-bottom:20px; }
.ticket-grid input, .ticket-grid select, .ticket-grid textarea { width:100%; min-width:0; max-width:100%; }
.ticket-queues { display:flex; flex-wrap:wrap; gap:8px; margin:0 0 20px; }
.ticket-queues a { padding:10px 16px; background:var(--surface); border:1px solid var(--line); border-radius:var(--radius-sm); color:var(--teal-700); text-decoration:none; }
.ticket-queues a[aria-current] { background:var(--teal-100); border-color:var(--teal-600); }
.ticket-filter { display:grid; grid-template-columns:2fr repeat(2,minmax(0,1fr)); gap:16px; }
.ticket-filter .page-actions { grid-column:1/-1; }
.ticket-row { display:flex; justify-content:space-between; gap:16px; padding:18px 0; border-bottom:1px solid var(--line); color:var(--ink-800); text-decoration:none; }
.ticket-row small { display:block; color:var(--ink-600); }
.ticket-row .status { margin-left:12px; }
.ticket-services { border:1px solid var(--line); border-radius:var(--radius-md); padding:20px; margin-top:20px; }
.ticket-services .field { display:grid; grid-template-columns:minmax(0,1fr) 100px; align-items:center; gap:16px; }
.ticket-services small { display:block; font-weight:normal; }
.ticket-detail-grid { display:grid; grid-template-columns:minmax(0,1.35fr) minmax(0,1fr); gap:20px; align-items:start; }
.ticket-data { margin:0 0 20px; display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:14px 20px; }
.ticket-data dt { color:var(--ink-600); font-size:13px; }
.ticket-data dd { margin:4px 0 0; white-space:pre-wrap; overflow-wrap:anywhere; }
.ticket-data.compact { font-size:13px; }
.ticket-mission { padding:14px; border:1px solid var(--line); background:var(--surface-soft); border-radius:var(--radius-sm); margin-bottom:10px; }
.ticket-mission p { margin:4px 0; }
.ticket-alert { background:var(--amber-100); color:var(--ink-950); padding:16px; margin:0 0 20px; border-radius:var(--radius-sm); border-left:4px solid var(--amber-500); }
.ticket-alert.error { background:var(--red-100); border-color:var(--red-700); }
.ticket-timeline { list-style:none; padding:0; margin:0 0 24px; }
.ticket-timeline > li { padding:20px; border-left:3px solid var(--teal-100); border-bottom:1px solid var(--line); margin-bottom:8px; }
.ticket-timeline .ticket-internal { background:var(--amber-100); border-left-color:var(--amber-500); }
.ticket-event-heading { display:flex; justify-content:space-between; flex-wrap:wrap; gap:8px; }
.ticket-event-heading small { color:var(--ink-600); }
.ticket-text { white-space:pre-wrap; overflow-wrap:anywhere; }
.ticket-audit { white-space:pre-wrap; overflow-wrap:anywhere; font-size:12px; background:var(--surface-soft); padding:12px; }
.ticket-check { display:flex; gap:10px; align-items:center; padding:8px 0; }
.ticket-check input { width:20px; height:20px; flex-shrink:0; }
.ticket-shift { border:1px solid var(--line); border-radius:var(--radius-sm); padding:16px; margin:16px 0; }
.ticket-shift[hidden] { display:none; }
[data-other-explanation][hidden], [data-booking-rules][hidden] { display:none; }
html.no-ticket-js .ticket-shift[hidden] { display:block; }
.ticket-shifts { margin-top:20px; }
.section-card details { margin:12px 0; }
.section-card summary, .ticket-shifts summary { cursor:pointer; padding:12px 0; color:var(--teal-700); font-weight:600; }
.section-card hr { border:0; border-top:1px solid var(--line); margin:20px 0; }
.section-card fieldset { margin:16px 0; border:1px solid var(--line); padding:16px; }
@media(max-width:1120px) { .ticket-detail-grid { grid-template-columns:1fr; } }
@media(max-width:720px) { .ticket-grid,.ticket-filter { grid-template-columns:1fr; } .ticket-summary { grid-template-columns:repeat(2,minmax(0,1fr)); } .ticket-row { flex-direction:column; } .ticket-row .status { margin-left:0; } .ticket-data { grid-template-columns:1fr; } .ticket-services { padding:12px; } .ticket-timeline > li { padding:14px 10px; } }

.tickets-workspace .conversation-main .ticket-timeline { max-height:54vh; overflow-y:auto; }
.tickets-workspace.preview-open { overflow:hidden; }

.tickets-workspace .section-card { border-radius:6px; }
.conversation-side .ticket-data>div { display:block; border:0; padding:0; }
.conversation-side .ticket-data dd { font-weight:400; margin-top:3px; }
.conversation-side .ticket-data dt { font-size:12px; }

.tickets-workspace .inbox-filter { grid-template-columns:minmax(0,3fr) minmax(140px,1fr) auto; }
@media(max-width:600px) { .tickets-workspace .inbox-filter { grid-template-columns:minmax(0,1fr) auto; } .inbox-search { grid-column:1/-1; } }